Return Policy
Our Return Guidelines
1. Return Request
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets the conditions outlined in this Return Policy.
Items returned for reasons other than defects, shipping damage, incorrect items, or our error must be unworn, unused, unwashed, and returned in their original condition with all tags and original packaging. Customers are responsible for the return shipping costs unless otherwise required by applicable law.
If you receive an item that is defective, damaged during shipping, incorrect, or materially different from its description, please contact our customer support team within 30 days of delivery. After reviewing your request, we will provide an appropriate resolution, which may include a replacement, full refund, partial refund, or reimbursement of reasonable return shipping costs.
2. Return Requirements
To qualify for a return, products must:
- Be returned within 30 days after delivery.
- Be unworn, unused, unwashed, and in their original condition.
- Include all original packaging, tags, labels, and accessories.
- Not show signs of misuse, alteration, damage, or excessive wear.
- Be securely packaged to prevent damage during return shipping.
Customers are responsible for return shipping costs unless the return is due to our error, an incorrect shipment, a defective product, or shipping damage.
3. Refund Processing
After your returned item has been received and inspected, approved refunds will generally be processed within 3–5 business days.
Refunds will be issued using the original payment method whenever possible. Depending on your financial institution or payment provider, additional processing time may be required before the refunded amount appears in your account.
4. Orders Marked as Delivered but Not Received
If your tracking information indicates that your package has been delivered but you have not received it, please notify us within 24 hours whenever possible.
We will work with the shipping carrier to investigate the shipment and determine an appropriate solution, which may include a replacement shipment or refund where applicable.
5. Exceptional Cases
Returns sent without prior authorization may experience delays in processing.
Original shipping charges are generally non-refundable unless the return results from our error, an incorrect shipment, or a defective product.
If a customer refuses delivery without a valid reason, any refund will only be processed after the returned package has been received and inspected.
We reserve the right to refuse returns involving fraudulent claims, intentional damage, misuse, unauthorized alterations, or other violations of this Return Policy.
Refund Request Procedure
Before returning any item, please contact our customer support team to obtain return authorization and detailed return instructions.
Please include the following information:
- Full Name
- Shipping Address
- Email Address
- Product Name
- Order Number
- Description of the issue
- Photos showing any damage, defects, or incorrect items (if applicable)
Once we receive your request, our support team will review the information and provide the correct return address and complete return instructions.
Customer Service Information
Customer Service Email: [email protected]
Company Name: Zyphorae INC
Return Address: 10471 S Parker Rd #1B, Parker, CO 80134, United States